FAQ's

FREQUENTLY ASKED QUESTIONS (FAQ'S)

Who can I contact if I have questions about products, order status or returns and exchanges?

You can get in touch with a customer service representative via e-mail at: customerservice@vasanticosmetics.com You can get in touch with a customer service representative via e-mail at: customerservice@vasanticosmetics.com or use the Contact Us form.  You can also reach us by phone and leave a message at: 416-465-0017 or 1-877-506-4747. 

What can I do if I have trouble placing an order on-line?

If you have trouble placing an order on-line, try closing your web browser and placing the order again.  Sometimes a U.S. credit card company may reject payment because we are a Canadian company - please call your credit company and ask them to allow purchase from Vasanti Cosmetics.  

You can also contact us via Contact Us.

What is your exchange and return policy?

We're happy to accept exchanges and returns within 30 days of purchase. When returning or exchanging any part of your order, please include the invoice, noting the items being returned/exchanged and listing any items that should be sent in exchange. Regrettably, shipping and handling fees are not refundable. Please send returns to:  

        Vasanti Cosmetics Inc. (Returns)
        7100 Warden Ave. Unit 8
        Markham, Ontario
        L3R 8B5
        Canada

How will I know if my order has been received?

A screen will appear that confirms your order. In addition, an e-mail confirmation with an order number and brief summery will be sent to you.

Will I be charged sales tax?

Sorry Canadians!! All orders shipped in Canada are required by law to be taxed at the Federal Tax rate that is charged in the destination province (either GST or HST). Please refer to the following table to determine the relevant rate for you.

Province of Delivery:

GST

HST

Alberta:

5%

 

British Columbia:

 5%

 

Manitoba:

5%

 

New Brunswick:

 

15%

Newfoundland & Labrador:

 

15%

Northwest Territories:

5%

 

Nova Scotia:

 

15%

Nunavut:

5%

 

Ontario:

 

13% 

Prince Edward Island:

5%

 

Quebec:

5%

 

Saskatchewan:

5%

 

Yukon Territory:

5%

 

What currency do you charge in?

All orders from our Canadian website will be in CAD.

Do you ship Internationally?

Please visit our U.S/international website:  www.vasanticosmetics.com

Does Vasanti test on animals?

We do not test on animals. We test everything on ourselves and a panel of volunteers to ensure that our products are safe for even the most sensitive skins.  We are a cruelty-free brand!!

Are your products Vegan?

We carry many vegan products in our line.  Please read the product descriptions to see which ones are 100% Vegan.

Do you carry gluten-free products?

While we do carry several gluten-free products (information is in product description), we are not able to guarantee that our products are made in gluten-free facilities.

Are Vasanti Face Base, Wonders of the World Concealer and Liquid Cover Up products oil-free and non-comedogenic? 

Yes. Our foundation and concealer products are both oil-free and non-comedogenic, they will not clog pores.

Do your products contain an SPF (Sun Protection Factor)?

While some of our products contain sunscreen ingredients we do not claim an SPF on any of our products.  We strive to maintain a natural look and feel and we feel that adding the necessary amount of sunscreen agents would compromise the look and feel of our formulations.  We recommend that everyone wear a separate sunscreen under their makeup of SPF 15+.

Is Vasanti a “natural” line? 

We incorporate natural ingredients into all of our products. Product safety is very important to us so our products do contain preservatives, which we believe are the best way to protect against microbial growth - both to protect consumers and to maintain product integrity.  

Are your products paraben free?

Even though the FDA believes that at the present time there is no reason for consumers to be concerned about the use of cosmetics containing parabens, we have seen an increased demand for paraben free products and as of 2015, all products shipped out of Vasanti's Canadian warehouse are paraben-free.

Are you a Canadian company?

We are 100% Canadian owned and operating out of the GTA!  And 95% of our products are manufactured in Canada!

Vasanti products are also available at the following e-tailers:

beautyboutique.ca

birchbox.com

amazon.com
amazon.co.uk
costco.com